Listening to your concern or complaint
If you are unhappy with our services in any way, please tell us. We want to know so we can try to put things right.
It is best for you to raise your concern or register your
complaint in writing as this gives us a clear record of why you are
unhappy and what you would like us to do about it. Please use the
contact details below to get in touch. We will look into it and get
back to you saying what we will do to put things right.
How to make a complaint
If you have approached the team responsible for delivering the
services about which you are unhappy, and you are still not
satisfied, you have a legal right to make a complaint and we are
here to advise you on the complaints procedure and support you to
do that. We will always try to:
- Put things right
- Be customer focused
- Be open and accountable
- Act fairly and proportionately
- Use the opportunities to improve our services.
We aim to acknowledge your complaint within three working
days of receiving it and we will discuss with you how the matters
you have raised will be handled .If we think it will take longer
than 20 working days to investigate your complaint properly, we
will contact you to let you know. While this is happening, if you
need any information or advice, or are dissatisfied in anyway, then
please do not hesitate to contact us. We will do all we can to put
things right for you.
YOU WILL NOT BE DISCRIMINATED AGAINST FOR MAKING A
COMPLAINT
If we cannot resolve your complaint to your satisfaction, then
we will advise you on how you can take your complaint to the Local
Government Ombudsman.
Useful contacts
Blackburn with Darwen Borough Council
Feedback/Complaints Team
Room 202, Old Town Hall
Blackburn
BB1 7DY
Phone: 01254 585367
Email: feedback@blackburn.gov.uk
More Information
Click here to view the 'Customer
Care Complaints and Representations Procedure'.
Click here to view the
'Customer Care Complaints and Representations Annual Report
2016 - 2017'.
Click here to view the Local
Authority Social Services and NHS Complaints (England) Regulations
2009.
Please contact me - I have
a concern or complaint
If you need further information or advice please do not hesitate to get in touch with the Customer Care team using the contact details above.