Listening to your concern or complaint

If you are unhappy with our services in any way, please tell us. We want to know so we can try to put things right.

It is best for you to raise your concern or register your complaint in writing as this gives us a clear record of why you are unhappy and what you would like us to do about it. Please use the contact details below to get in touch. We will look into it and get back to you saying what we will do to put things right.

How to make a complaint

If you have approached the team responsible for delivering the services about which you are unhappy, and you are still not satisfied, you have a legal right to make a complaint and we are here to advise you on the complaints procedure and support you to do that. We will always try to:

• Put things right
• Be customer focused
• Be open and accountable
• Act fairly and proportionately
• Use the opportunities to improve our services.

We aim to acknowledge your complaint within three working days of receiving it and we will discuss with you how the matters you have raised will be handled .If we think it will take longer than 20 working days to investigate your complaint properly, we will contact you to let you know. While this is happening, if you need any information or advice, or are dissatisfied in anyway, then please do not hesitate to contact us. We will do all we can to put things right for you.

YOU WILL NOT BE DISCRIMINATED AGAINST FOR MAKING A COMPLAINT

If we cannot resolve your complaint to your satisfaction, then we will advise you on how you can take your complaint to the Local Government Ombudsman.

Useful contacts

Blackburn with Darwen Borough Council (Adult Social Care Customer Care)
Address: PO Box 478, Blackburn, BB2 9BR
Phone: 01254 585755
Email: lynda .henderson@ blackburn.gov.uk

More Information

Click here to view the 'Customer Care Complaints and Representations Procedure'.

Clickhere  to view the 'Customer Care Complaints and Representations Annual Report 2015 - 2016'.

Click here to view the Local Authority Social Services and NHS Complaints (England) Regulations 2009.

Click here for Department of Health information on the social care complaints regulations. 

Please contact me - I have  
a concern or complaint