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General information and advice

The ability to make informed choices and have fair access to services depends upon having good, relevant and timely information, and help to understand that information is vital.

Advice services

Whether it's financial, welfare or housing advice you need, contact Advice Services for help.  The Council has partnered with Shelter to provide free confidential welfare and debt advice to residents of the borough.

Help and advice can be obtained by telephone on 0344 515 1831, by email lancashire@shelter.org.uk or by drop-in at Blackburn library. Alternatively, there is lots of helpful advice on the website at www.shelter.org.uk

The Council can also provide free advice on housing matters and where appropriate, assist landlords / tenants / managing agents to resolve issues and concerns.  Telephone 01254 585457 or via email at housingstandards@blackburn.gov.uk

Confidential and independent help is also available via the national debtline.

Telephone 0800 808 4000 or access from the website www.nationaldebtline.org

 

Age UK Blackburn with Darwen

Age UK's advice and information service can help anyone aged over 50 and their carers with a range of issues, including: benefits; pensions & other money issues; debt; housing; care, health & support; consumer issues; information about other services; form filling; letter writing; negotiating with third parties.

Age UK Blackburn with Darwen
Address: 4 King Street, Blackburn
Phone: 01254 266620
Fax: 01254 266621
Web:  www.ageukbwd.org.uk
Email: advice@ageukbwd.org.uk

 

Citizens Advice Bureau

The Citizens Advice Bureau is based at the Energy Zone, Newfield Drive, Blackburn, BB2 3UA.  They offer a telephone Adviceline which will deal with any general issues on 08444 111 444.  Click here to visit their website.

 

Care Network

Care Network is a registered charity that provides a range of quality assured services to help people to live independent lives.

Care Network supports people in Blackburn with Darwen to live independently by referring them onto a range of quality assured services.  Their customers include older people, people with a disability and people who care for someone at home, but adults of all ages needing support to live independently can access their services.

Through the Care Network Helpdesk we provide free advice and information - home visiting and a benefits check service is also available. 

Click here to find out more about Care Network

 

 

Care Network
Address: 1st Floor, Blackburn Central Library, Town Hall Street, Blackburn, BB2 1AG
Phone: 01254 507255
Web: www.carenetwork.org.uk
Email: helpdesk@carenetwork.org.uk

 

Your Support Your Choice

'Your Support, Your Choice' is a new service providing free information and advice to help you live an independent life and improve your wellbeing. The service is provided by Lancashire Mind and Care Network in partnership with Blackburn with Darwen Borough Council,

The service is located at 9a Town Hall Street, Blackburn (opposite Blackburn Central Library) and advisors are available to speak to on (01254) 292620, between 9.00am - 5.00pm, Monday to Friday.  For more information, including a list of activities and drop in sessions, click the link below.

Your Support Your Choice

 

 

Adviceguide website

The Adviceguide website is the main public information service of Citizens Advice, providing people with round-the-clock access to CAB information on their rights - including benefits, housing and employment, and on debt, consumer and legal issues.

They aim to empower people by providing them with the information they need to solve their own problems and to signpost them to appropriate advice when necessary. Adviceguide helps you to have a better understanding of your rights and entitlements, and also to take the first steps in resolving your problems.

Adviceguide website

 

 

FirstStop Advice

FirstStop Advice is an independent, free service providing advice and information for older people, their families and carers about housing and care options in later life. It is provided by the charity Elderly Accommodation Counsel (EAC) in partnership with other national and local organisations, and brings together a wealth of expertise through one telephone number and one website to help you explore the choices open to you and access the housing, support and care services you need.

Their service spans housing, care, finance and rights and is delivered through their website, their telephone Advice Line and their network of local and specialist partner organisations.

FirstStop Advice
Phone: 0800 377 7070
Web: www.firststopcareadvice.org.uk
Email: info@firststopadvice.org.uk

Finding the right information and advice can help you to make the right decisions.

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